Frequently Asked Questions

Orders

How can I track my order?

Once your order has been confirmed, updates regarding its status will be sent to the email address provided at checkout.

When your order ships, you will receive a shipping confirmation with tracking information, allowing you to follow your delivery.

If you require further assistance, please contact Client Services.

Can I cancel or modify my order?

Orders placed on Nantonand.com are processed promptly to ensure your purchase reaches you as quickly as possible.

Once an order has been submitted, we are unable to cancel or modify the order, including changes to items, quantities or the delivery address.

For further assistance, please contact Client Services.

Payment

When will I be charged for my order?

Your selected payment method will be charged once your order has been accepted and processed for shipment.

Why was my payment declined at checkout?

If your payment is declined, we recommend confirming the following:

• Your payment method has not expired.

• Your billing address matches the address associated with your payment method.

• Your card details have been entered correctly.

• The correct three- or four-digit security code has been provided.

If the issue persists, please contact your bank or payment provider directly.

Payment Security

All transactions made through Nantonand.com are processed securely.

Nanton& uses industry-standard SSL encryption to protect personal and payment information transmitted during checkout. Information exchanged between your browser and Nantonand.com is encrypted to help prevent unauthorized access.

Nanton& does not retain your full credit card information.

Orders may be subject to security and anti-fraud verification before approval. In certain circumstances, we may contact you to request additional information before confirming your order.

Shipping & Delivery

What shipping options are available?

Please allow 1–3 business days for your order to be processed before shipment.

During holidays, collection launches and other peak periods, processing may take longer. Certain orders may also require additional verification, which may affect processing time.

Estimated delivery times begin once your order has shipped and you have received your shipping confirmation.

A signature is required upon delivery for all Nanton& orders.

Standard Shipping — Complimentary
Delivery within approximately 7–9 business days following shipment.

Express Shipping — Complimentary
Delivery within approximately 2–3 business days following shipment.

Next Day Shipping — Complimentary
Delivery within approximately 1–2 business days following shipment.

Delivery estimates are provided as a guide and may vary depending on destination, carrier conditions and circumstances outside of our control.

Returns

What is the Nanton& return policy?

Purchases made through Nantonand.com may be returned within 14 days of delivery for a refund.

Returned merchandise must be unworn, unused and in its original, sellable condition, with all Nanton& tags and original packaging intact.

Items that have been worn, altered, damaged, soiled or otherwise show signs of use cannot be accepted for return.

To request a return, please contact Client Services. Once your return has been authorized, return instructions and a shipping label will be sent to you by email.

All returns are subject to inspection upon receipt.

When can I expect my refund?

Once your return reaches our facility, please allow up to 5 business days for inspection and processing.

You will receive an email confirmation once your return has been accepted and your refund has been issued.

Refunds will be made to the original form of payment. Depending on your bank or payment provider, please allow approximately 7–10 business days for the refund to appear on your account.